Exchange Policy
Notification Time:
To request an exchange, you must inform us within 48 hours of receiving your order.
Conditions for Exchange:
We will only exchange products if:
- The item is physically damaged.
- The wrong size or wrong color was delivered.
Return Shipping:
You are responsible for the shipping costs when returning items.
Courier Replacement:
- In Faisalabad: A courier replacement service is available.
- In other cities: Customers must arrange for returns themselves through a courier service.
Sale/Discounted Items:
No returns or exchanges will be accepted for SALE, Packs, Clearance items, or Customized products, unless they are defective.
Return Policy
Return Timeframe:
Returns must be made within 7 days of receiving the product.
Condition for Return:
The product must be unworn, unwashed, and unused. Items returned in unsatisfactory condition will not be accepted.
Refunds:
If you change your mind about the purchase, you will receive 80% of the purchase price as a refund or you can exchange the item.
Proof of Purchase:
Returns must be accompanied by the original receipt or proof of purchase.
Faulty or Incorrect Items
Eligibility:
If your item is faulty, incorrectly described, or the wrong size, we will either:
- Offer a full refund (including delivery charges).
- Provide a replacement product.
Return Timeframe:
The item must be returned within a reasonable time, along with proof of purchase.
Customization Policy
Customized Products:
Customized items can only be exchanged if faulty, but cannot be returned.
Contact Information
If you have any questions or need assistance with returns or exchanges, please contact us:
Phone: +92 300 0411483
Email: care.corefit@gmail.com